This policy explains when you can request a return, replacement, or refund on Grocerymama.in. Since most items are consumables, returns are limited to cases like damaged, defective, or wrong items.
You can request a return, replacement, or refund only if the delivered product is:
Items marked as “non-returnable” are not eligible for return. Most grocery/consumable items are non-returnable due to their nature.
We will process a return only if we confirm that:
Claims must be raised within 7 days of the delivery date. Claims after 7 days will not be accepted.
We keep this process strict to prevent fraud. If your claim is genuine, you will get a replacement or refund based on availability and verification.
Contact support within 7 days with order details and issue description.
We may request photos/videos or call you to confirm damage/defect/wrong item.
Send to our warehouse or request pickup (if available in your area).
After receiving the item, our QA team validates condition & authenticity.
Contact support with your order ID and clear issue details. Claims must be raised within 7 days of delivery.